Sales and Refund Policy

Sales and Refund Policy

Please review these policies carefully as they are the terms of sale that govern your purchases at They set out your rights and obligations with respect to your purchases, including important limitations and exclusions, such as those in our product warranties. Your placement of an order at constitutes your agreement that these policies apply to the order, so be certain you understand them before you place your order.

To learn about's return and refund policy, please click here. Please note there may be limitations on your right to return and obtain a refund for products.

Choose a topic

Hours of Operation

If you would like product and pricing information, inside sales team is available to assist you at 1-800-275-3181. For order status information or other assistance with an order you have already placed with us, please contact our Inside Sales team by email to or by phone at 1-800-275-3181, Mon-Fri 8:00 a.m. – 5:00 p.m. CST

Return to Top

Proof of Purchase

We will send you a confirmation of your order via email if you have included an email address with your order.

Return to Top

Payment Methods allows you to make your purchases using any of the payment methods described below. You even can combine more than one payment method for a single purchase. Please read carefully our policies with respect to payment methods before you place your order.

Credit Cards

Whether you order online or phone in your order to us, you may pay by credit card. When you provide us with your card information, we will bill your credit card upon your submitting the order.

Visa, MasterCard, American Express, and Discover cards are accepted and process by Industrial Equipment Company. requires the credit security code for your card for any telephone or online purchase to protect against the unauthorized use of your credit card by other persons. The security code is an individual three- or four-digit number specific to your card that may be printed on the face of your card above the embossed account number (if American Express), or on the back of your card, on the signature panel (if Visa, MasterCard or Discover).

Cashier's Check or Money Order accepts cashier's checks and money orders as valid forms of payment. Personal or business checks are also accepted. The check must be payable to Industrial Equipment Company and include your web order number. Please mail your payment and a copy of your order acknowledgment to:

Industrial Equipment Company
P.O. Box 14790
Houston, TX 77221-4790

We must receive your payment within 10 calendar days or we will cancel your order. Please allow one business day for order processing after We receive your payment.

Wire Transfer accepts bank wire transfers as a valid form of payment. If you would like to use a wire transfer to pay for your order, please follow these steps:

  • Contact Industrial Equipment Company at 1-800-275-3181 and place an order by phone.

  • Obtain the final dollar total of your order including tax and any applicable shipping charges from Industrial Equipment Company representative.
  • Obtain the bank information from our representative.
  • Have your bank electronically transfer the total dollar amount of your order.

  • Reference your web order number with your payment.

If your bank representative has questions, please ask him or her to contact us at 1-800-275-3181. Please allow at least one business day for the processing of your wire transfer as processing time varies among banking institutions and wire transfers can be delayed due to institution policies.  A special wire transfer fee may apply.

Return to Top

Sales Tax

In addition to the price of your purchases, Industrial Equipment Company will charge you sales tax based on your shipping address and the sales tax rate in effect at the time your order is billed. If you phone in your order, Industrial Equipment Company sales representative will provide an estimated dollar total of your order including tax and any applicable shipping charges at the time you place your order. If the sales tax rate for the state to which your order is being shipped changes before the product is shipped, the rate in effect at the time your order is invoiced will apply. The proof of purchase that mails to you will include any applicable sales tax.

Return to Top

Tax-Exempt Orders

If you place your order on behalf of a tax-exempt organization or individual, please call us at 1-800-275-3181. Be prepared to provide proof of state tax-exempt status for the state where the product is being shipped. The organization or individual name on the order must exactly match the state tax-exempt certificate.

Return to Top

Order Processing

The estimated shipment date on your order is based on product availability, payment processing time, and warehouse processing time and does not include transit time. does not begin payment processing until we receive all the information that it needs and full payment or a full authorization, in the case of credit card. will begin payment processing for orders placed on weekends or holidays on the next business day. Business days are Monday through Friday, excluding federal holidays.

Your order for in-stock items that are eligible for same-day shipping must be received before your local time of 2:00 p.m., pending payment processing, for there to be adequate remaining time in the day for your order to be dispatched.

Please review the Product Availability section below for more information regarding order processing and product availability times.

Return to Top

Prices endeavors to offer you competitive prices on current Kim Hotstart products and third-party products. Your total order price will include the price of the product on the day of shipping plus any applicable sales tax and shipping charges. Industrial Equipment Company reserves the right to change prices for products displayed at at any time and particularly to correct pricing errors that appear on the Store.

Should reduce its price on any shipped product within 14 calendar days of shipment, you may contact Sales Support at 1-800-275-3181 to request a credit of the difference between the price you were charged and the current selling price. To receive the credit you must contact us within 14 calendar days of the price change.

Return to Top

Product Availability

Industrial Equipment Company makes every effort to ship your product according to the estimated lead times provided by The estimated lead times are in business days (Monday through Friday, excluding federal holidays).  If you have requested a complete shipment, please add three to four additional days for transportation and order consolidation processing.

Although makes every effort to ship your order according to the lead-time provided, shipping dates may change due to changes in supply. If the lead-time changes, we will contact you via email and provide a revised shipping estimate.

We encourage you to contact Sales Support at 1-800-275-3181 for order status information or visit

Product Warranty, Return and Refund Policy

All hardware products carry a one-year Limited Warranty against defects in materials and workmanship. You may review the Limited Warranty on new products, including its limitations and exclusions, before you purchase, as stated below.

Products must be installed and maintained in accordance with Kim Hotstart Manufacturing Company, Inc. instructions. Users are responsible for the suitability of the products to their application. There is no warranty against damage resulting from corrosion, misapplication, improper specification or other operating conditions beyond our control. Claims against carriers for damage in transit must be filed by the buyer.

Absolutely no material can be returned to or Industrial Equipment Company without prior authorization.  All returns must have authorization and require freight prepaid. Non-warranty Returns are subject to a re-stocking charge. For return authorization or to find out the current re-stocking charge, contact our Sales Team at 1-800-275-3181.

Defective Items

Defective items will be repaired or replaced, at our option, at no charge. Such repair or replacements is the exclusive right of is not liable for labor costs incurred in removal, reinstallation, or unauthorized repair of the product or for damage of any type whatsoever including incidental or consequential damage. Some states do not allow the exclusion or limitation of incidental or consequential damages, so the preceding limitation or exclusion may not apply to you.

By purchasing at, whether you place your order online or by telephone, you acknowledge that you have had an opportunity to review the warranty terms, have done so to the degree you need to be familiar with them, and you accept their terms and conditions, including the limitations, exclusions, and disclaimers in them.

Other Terms and Conditions

  • is not responsible for typographical errors. reserves the right to cancel any order you have placed if there was a typographical error on concerning the pricing or availability of any item you ordered when you placed the order.

  • reserves the right to change the terms and conditions of sale at at any time.

  • may make changes to any products or services offered at, or to the applicable prices for any such products or services, at any time, without notice. The information provided at with respect to products and services may be out of date, and makes no commitment to update the information provided at with respect to such products and services.

  • reserves the right to do any of the following, at any time, without notice: (1) to modify, suspend or terminate operation of or access to, or to any portion of, for any reason; (2) to modify or change, or any portion of, and any applicable policies or terms; and (3) to interrupt the operation of, or any portion of, as necessary to perform routine or non-routine maintenance, error correction, or other changes.

  • To the extent permitted by law, all sales at are governed by Texas law, without giving effect to its conflict of law provisions.

  • No employee or agent has the authority to vary any of's policies or the terms and conditions governing any sale.

  • If any of the aforementioned policies are held by a court or other tribunal of competent jurisdiction to be void or unenforceable, such policy shall be limited or eliminated to the minimum extent necessary and replaced with a valid provision that best embodies the intent of the policy, so that the policies shall remain in full force and effect.

  •’s failure to insist on or enforce strict performance of these policies shall not be construed as a waiver by of any provision or any right it has to enforce these policies, nor shall any course of conduct between and you or any other party be deemed to modify any provision of these policies.

  • These policies shall not be interpreted or construed to confer any rights or remedies on any third parties.

  • provides access to international data and, therefore, may contain references or cross references to products, programs and services that are not announced in your country. Such reference does not imply that in your country intends to announce such products, programs or services.

Return to Top

Home  ·  Products  ·  About Us  ·  Contact Us  ·  Shipping  ·  Privacy Policy  ·  Links
Copyright © Industrial Equipment Company Houston, TX